Policy Pal

A quick and easy way to answer credit policy questions

Here you will find answers to frequently asked questions about using Policy Pal

I did not get the answer I expected?

There can be several reason for this and here are the things you should try first.

  1. Read the answer carefully then think of a another way to ask the question.
    • Did you use the right terminology? You can try asking Policy Pal a broader question based on what you are trying to do?
    • Are there assumptions that need to be made explicit in the question, e.g., lenght of employment in the industry?
    • Did you provide the necessary facts about the customer?
  2. Review the documents Policy Pal found that are related to the question.
    • Is there a missing document? Report a bug providing the details of the question and informaton on where to find the missing policy documents.
    • Did it find the right documents but interpret the policy incorrectly. Report a bug with the details of the question and what is wrong with the answer.